Terms of Service

Last updated: 24 September 2026

1. Who we are

Brokie Casino (“Brokie Casino”, “we”, “us”) is a social casino game operated from the Netherlands. You can reach us at support@brokiecasino.com. These terms apply to the Brokie Casino website, the Telegram bot and Mini App, the Discord Activity and anything else we offer under the Brokie Casino name (together, the “Service”).

By using the Service you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Play money only, no real-money gambling

• The Service is for entertainment. All games are played with Brokie Bucks, a virtual play currency.
• Brokie Bucks, diamonds, lootboxes, cosmetics, VIP, upgrades, season rewards and every other virtual item (“Virtual Items”) have no monetary value. They can never be redeemed, cashed out or exchanged for money, cryptocurrency, goods, services or prizes of any real-world value, by us or anyone else.
• Winning in the Service does not mean you would win at real-money gambling.
• Selling, buying or trading accounts or Virtual Items for anything of real-world value, inside or outside the Service, is forbidden.

3. Who may play

• You must be at least 18 years old, or the age of majority where you live if that is higher.
• You may use the Service only where it is lawful for you to do so. If social casino games, simulated gambling, or buying virtual currency or lootboxes for them is prohibited or restricted where you live or where you are, you must not use the Service, and in any case you must not make purchases.
• The Service is not offered in the State of Washington (USA). If you live in or are located in Washington, do not use the Service. Paid lootboxes are restricted in some countries, such as Belgium; if you are there, do not buy diamonds or lootboxes.
• You are responsible for checking and following the laws that apply to you. We may block access from any place, and we may close accounts that we believe break this section.
• You must also follow the terms of Telegram and Discord when you use the Service there.

4. Your account

• Your account is tied to your Telegram and/or Discord account. Keep those secure: anyone who controls them controls your Brokie Casino account.
• One person, one account. You may link a Telegram and a Discord account to the same Brokie Casino account. When two accounts both have progress, you choose which one to keep; the other is permanently closed and never combined with the one you keep.
• Your display name must not impersonate others or be offensive, hateful or misleading. We may change or remove names.

5. Purchases

• Some Virtual Items (such as diamonds) can be bought inside Telegram with Telegram Stars. Telegram processes those payments under its own terms; we never see your card or bank details.
• What you get is a limited, personal, non-transferable, revocable licence to use Virtual Items within the Service. You do not own them.
• Virtual Items are delivered immediately. By buying, you agree to immediate delivery and acknowledge that you lose your right of withdrawal once the item is delivered, as EU consumer law allows for digital content. Purchases are final and non-refundable, except where the law requires otherwise or Telegram grants a refund.
• We may change the prices, odds, rewards, items and rules of the in-game economy. Seasons may reset certain progress as described in the Service.

6. Fair play

You may not: use bots, scripts or automation (the built-in autospin is fine); exploit bugs; use more than one account to collect free rewards; collude in duels; interfere with the Service or other players; or harass anyone. If you break these rules we may reset balances, remove Virtual Items, or suspend or close your account, without compensation.

7. Game outcomes, malfunctions and errors

• Game results are decided by our servers using random number generation. You cannot influence them, and neither can other players or we during a round.
• Our server records are final. If what you see on screen differs from our records, our records count.
• A malfunction voids all plays and pays. If a bug, outage, lost connection or other error affects a game, a reward, a purchase or a balance, the affected rounds and awards are void, and we may correct, reverse or remove the Bucks, diamonds and other Virtual Items involved, also after they were credited to you.
• We do not compensate for wins, streaks, rewards or Virtual Items lost through a malfunction, an interrupted connection or an unfinished round, except where the law requires it. If a problem affects something you paid for, contact us and we will put it right.

8. Playing responsibly

Even play-money games can become a habit. Take breaks and set yourself limits. If gambling of any kind is affecting you or someone you know, free help is available, for example at gamblingtherapy.org, or in the Netherlands at loketkansspel.nl.

9. Changes and ending the Service

We may change, pause or end the Service or any part of it at any time. We may update these terms; the date above shows the latest version, and we will announce important changes in the Service. Continuing to use the Service after a change means you accept it. You can stop using the Service at any time and ask us to delete your data (see the Privacy Policy). When the Service or your account ends, your Virtual Items end too, without compensation, except where the law requires otherwise.

10. Liability

The Service is provided “as is” and “as available”. To the extent the law allows, we are not liable for indirect or consequential loss, lost data or Virtual Items, or interruptions, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

11. Law and disputes

These terms are governed by Dutch law. Disputes go to the competent court in the Netherlands. If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country and may also bring a claim there. Please contact us first at support@brokiecasino.com; most problems are solved quickly that way.