Privacy Policy

Last updated: 4 November 2026

1. Who is responsible

Brokie Casino is operated by Arcidos, Keurenplein 41, D1333, 1069 CD Amsterdam, the Netherlands (Chamber of Commerce/KVK 74882120), the controller of your personal data under the EU General Data Protection Regulation (GDPR). Contact: privacy@brokiecasino.com. This policy covers the website, the Telegram bot and Mini App, the Discord Activity and our iPhone and Android apps. Our iPhone app in Apple’s App Store is offered by Arcidos Holding B.V., Coolsingel 139, 3012 AG Rotterdam (KVK 42122318), under a licence from Arcidos; Arcidos remains the controller of your personal data in that app too.

2. What we collect

• From Discord: your Discord user ID, username, display name and avatar (the “identify” permission), and the server and channel an Activity runs in, including how many people are in it. If you allow it, we also use Discord’s “activities.write” permission to show on your Discord profile which game you are playing (never a balance or a price). Our bot checks whether your linked Discord account is in the Brokie Casino Discord server, to offer and give its join reward, and reads from your Discord profile whether you wear that server’s tag, to add its bonus to your free claims (checked when you sign in, when you tap “Check my tag” and every few hours). It also checks whether that account boosts the Brokie Casino Discord server and counts its boosts, to give a Mystery Box for each one, up to three a month. We do not read your messages or email address.
• Your Discord friends, only if you allow it: in the Discord Activity you can let us see your Discord friends list (Discord’s “relationships.read” permission) to show which of your friends play Brokie Casino. Your device sends the list to us when you open Friends; we compare it at that moment with the Discord accounts linked to Brokie Casino and answer with the players among them. We do not store your friends list.
• From Telegram: your Telegram user ID, name and username, and the ID and title of groups where you use the bot. Telegram tells us whether you are a member of a group before you play at its table. The same applies when you sign in to our app with Telegram.
• From Apple or Google, when you sign in with them in our app: the stable account ID Apple or Google gives our app, and the name, email address or profile picture that Apple or Google shares for sign-in, if any. With Apple you can hide your email address. We use this to sign you in and never to send you marketing. When you sign in with Apple, we also keep a token from Apple, stored encrypted. We use it only to tell Apple to end the connection between your Apple account and Brokie Casino when you delete your account or unlink Apple. The token is deleted then.
• Your email address, when you sign in with email: we keep your email address and a scrambled form of your password, never the password itself. We use them to sign you in and to send you sign-in codes and messages about your account, never marketing. They are deleted with your account.
• What you do in the game: your chosen display name and avatar, balances, bets, rounds and results, chess moves, quests, season progress, cosmetics, gifts and duels, the loans you offer, ask for, give and take, with their payments and interest, linked accounts and notification settings, your friends and the players you block or mute, the messages you send to friends, in table chat, in the casino chat and in your clan's chat, the clan you are in and the cheers you give, your emoji reactions to those messages, the compliments you leave on a friend's casino, the chat messages you report, and when you confirmed that you are 18 or older.
• Purchases: what you bought, when, the price, the Discord, Telegram, Apple or Google payment or transaction reference, refunds, and for VIP when it renews and whether you stopped renewal. For App Store and Google Play purchases we receive the transaction or order ID, the product and its dates, and we give the store a random purchase ID for your account (never your player ID or name) so a purchase reaches the right account. Card and bank details stay with Telegram, Discord, Apple, Google and their payment providers.
• Our phone apps: a random install ID made when the app is first opened, your phone’s operating system and its version, and the app version. If you allow notifications, the push token your phone gives the app. We never collect your phone’s advertising ID or another device ID. If you choose to watch an ad in our Android app, Google reads the advertising ID itself (section 6); we never receive it.
• Usage statistics: which screens you open, the steps of onboarding, the steps of a purchase (opened, bought, cancelled, failed), what you shared and errors in the app, each with the time, the install ID, your player ID once you are signed in, where you play (Telegram, Discord, our app or the website), the app and system version and a few details such as the screen’s name, the onboarding step, the product or an error’s message and place in the code. On an Android phone, also once a visit how the sound played: the phone’s model, its browser’s version and how often the sound dropped out. No IP address, name, chat text or game round is stored with them. See section 4.
• Invites: who invited you and when, to credit invite rewards and stop abuse; for a Discord account we also look at how old the account is.
• How you found us: when you start, we note where you signed up (Discord, Telegram, our app or the website), the account you signed in with, the kind of link you came through (such as an invite or a table link, never its code), your device’s language and time zone settings, the app version, and your answer to “How did you find Brokie Casino?” if you give one. We use it to see what brings new players. No IP address is stored with it.
• Location: when you open the game in Telegram or sign in to our app, we look up the country of your IP address in a database on our own server, to keep the game out of countries where it is not offered. We do not store your location. IP Geolocation by DB-IP.
• Technical data: IP address and request details in server logs, used for security and to fix problems.

3. Why, and on what legal basis

For purchase thank-you gifts we keep the number of paid diamonds delivered and refunded, the gift eligibility check and what you collected. For community gifts we verify linked Discord server members and keep dated membership checks. Our bot may announce your Discord account in the server when you join and link it, and posts the community's total progress and rewards. We also measure reward discovery and quest completion on our server to assess improvements; these measurements follow your Share usage stats setting and the 13-month retention period.

• Running the game and your account, including signing in, linking accounts, purchases and notifications you asked for (performance of our contract with you).
• Security, fairness and preventing abuse, such as rate limits and stopping multi-accounting (our legitimate interest in a safe, fair game).
• Messages from the bot and notifications on your phone about your rewards, turns, invites, gifts and account, as set in your notification settings, which you can change or switch off at any time (legitimate interest, or your consent where required, for example the phone’s permission for notifications). News and updates from our team, such as a new game or an event, come at most once every 3 days; they are on in Discord and Telegram until you switch them off, and reach your phone only after you switch them on in the app. We use the times you usually play to send your alerts when you are likely to be around.
• Showing which Discord friends play (your consent, given in Discord; you can withdraw it in Discord’s settings).
• Usage statistics and how you found us, to see what works and fix what does not (our legitimate interest in improving the game; you can object at any time with the switch in Settings).
• Records of purchases that the law requires us to keep, and handling refunds and payment support (legal obligation and contract).
• Checking your age and where you connect from, to follow gambling and consumer laws (legal obligation and our legitimate interest).
• Invite rewards and preventing invite abuse (our legitimate interest).

4. Usage statistics

We keep our own usage statistics on our own server. There is no third-party analytics code in the game or the apps. The only advertising code is Google’s in our Android app, and it does nothing until you choose to watch an ad. The statistics are never sold, shared for advertising or used to show you ads. They are kept for 13 months and then deleted. You can switch them off at any time with Share usage stats in Settings; after that the app sends none.

5. What other players see

Your display name, avatar, nameplate, cosmetics and wins can appear to other players: at shared tables, on leaderboards and competitions, in groups where you play, and in clips you choose to share. Players at a table read what you write in its chat. Anyone who can read a chat message sees its emoji reactions and how many players left each one. Every player can read what you write in the casino chat, and the casino chat also shows your big wins, jackpots, bonuses, chess results and milestones such as joining or reaching the Shop, with your name and the game (never your balance). Your friends see your profile, whether you are in the game right now and at which game, and the messages you send them. Your clan's name, tag and emblem show after your name and on your profile. The members of your clan read what you write in its chat and see your points for the clan each week. If a Discord friend of yours allowed it, they can see that you play Brokie Casino, if your Discord account is linked to it.

When you play a slot at a shared table (the Everyone table, a group’s table or a shared room), players who could sit at that table can watch your rounds as you play them. While they watch, they also see your balance as it stood after each of those rounds. Rounds you play on your own (“Just me”) are never watched, and players you blocked, or who blocked you, cannot watch you.

On Discord, when you start the game in a server channel, our bot may post once in that channel, naming who started it and that server’s top three single-round wins (display names only). In the Brokie Casino Discord server our bot also posts Texas Hold’em tables opened on the Everyone floor (who opened it, the stakes and how many seats are taken), single-round wins of 100 times the bet or more and jackpots, and a daily recap of the best wins, always with display names and never a balance. If you allow it, your Discord profile shows which Brokie Casino game you are playing. If you are VIP and linked a Discord account, you get the VIP role in the Brokie Casino Discord server while VIP is on. A linked Discord account in that server also gets roles that other members can see: for a place in the season’s top 10, for a Major or Grand jackpot won in the last 7 days, for your Casino Level, and for being one of its first fifty linked members. We keep which of these roles your Discord account wears, to take them off again. To keep the Brokie Casino Discord server free of slurs, we may check its recent messages for them. We only count them and store nothing. Discord gives us no boost count per member, so our bot keeps Discord’s own boost notices from that server (who boosted, when and how many boosts) for as long as that member boosts.

Our bot’s commands on Discord show what the game shows other players. Anyone who can use the commands can ask the bot for the top ten of a Highscores board and for a player’s profile card: display name, avatar, nameplate, clan, Casino Level, season tier and rank, biggest win and badges, never a balance. A profile card asked for in a Discord server is shown to everyone in that channel, and one asked for in a direct message only there; a board is shown to everyone when asked for in the #wins channel of the Brokie Casino Discord server. A player you blocked, or who blocked you, gets no card of yours. When you send Bucks as a gift with the bot in that server’s #im-broke channel, the bot posts one line there with your display name, the receiver’s display name and the amount. When you use a command, Discord sends us the command, what you entered and the server and channel you used it in.

In the Brokie Casino Discord server, Cashley asks questions and sets a daily dare. When you answer or press I’m in, we keep your Discord account id, which answer you gave and when you pressed, for 30 days; after that only the counts are kept. A typed answer is kept only as right or wrong. The bot names the players who answered right, or did the dare, by their display name in #general. To tell when #general is busy, the bot reads who wrote there and when, never what they wrote, and keeps only how many people wrote each hour. When you delete your account, your answers lose your account and your Discord id.

You and a player you gave Bucks to, or who gave Bucks to you, can each see the gifts between the two of you and their totals. No other player sees them. Every player can see on your profile how many Bucks you owe on loans and how many Bucks other players owe you. Only your friends see the names of those players, and whether a loan is overdue. A player you lend to, or who lends to you, sees when you owe on an overdue loan. Your friends, and a player who lends to you or answers your request for a loan, see your loan record: how many loans you paid back, the largest of them, and how many of your loans are overdue. The Highscores show the players who owe the most and the players who got the most interest. A request for a loan, or an offer of a loan, that you make with our bot on Discord is shown to everyone in that channel, with your display name and the terms. An offer also names the player it is for. When the request or the offer is answered, declined or withdrawn, the message then says so with the players’ display names. For a request in the #im-broke channel of the Brokie Casino Discord server, our bot also posts one line there with both display names and the amount.

When you buy tickets for a raffle draw, the other players in that draw see your display name, your avatar, how many tickets you hold and your share of the tickets. A draw’s winners and their prizes are shown to everyone.

When a season ends, the app shows you the story of your season: moments such as your biggest win and your best day, and the friends and clanmates who lent you Bucks, sent you gifts or played Hold’em with you. Only you see it. If you tap Share, we make a link to a page where anyone with the link can watch it. That page shows your display name, your avatar and your own moments. Of your friends it shows only their avatars: never their names, an amount between you, or your balance. We ask search engines not to list it. Deleting your account deletes your stories and their links.

6. Who we share data with

• Hetzner Online hosts our servers and backups, in Germany (EU), as our processor. Our previous host, DigitalOcean (Amsterdam, EU), keeps a copy until 13 October 2026, when it is deleted.
• Google Firebase Cloud Messaging and Apple Push Notification service deliver notifications to our phone apps, as our processors. They receive your push token and the text of the notification.
• Postmark sends our sign-in emails, as our processor. It receives your email address and the text of the email.
• Discord, Telegram, Apple and Google receive what is needed to sign you in and to show the game to you there, under their own privacy policies. When you pay through them, they handle the payment as independent controllers under their own privacy policies; we receive the transaction details listed above, never your card details.
• Google AdMob shows the ads in our Android app. Nothing is sent to it unless you tap Watch an ad. Then Google’s ad software in the app sends Google your phone’s advertising ID, your IP address, details of your phone and the app, and what you do with the ad, to choose, show and measure the ad and to prevent fraud. Where the law asks for it, Google’s form asks for your consent first; if you decline, the ad is not based on your data, or no ad is shown. You can reset or delete the advertising ID in your phone’s settings. Google is an independent controller for this, under its own privacy policy. Google tells our server that the ad was watched, and we keep the time and Google’s reference for it with your account.
• Authorities, only when the law requires it.

We do not sell personal data, and we do not use third-party analytics. The only advertising code is Google AdMob’s in our Android app, described above.

7. Transfers outside the EU

Our servers and backups are in the EU. Discord, Telegram, Apple and Google, including Firebase, and Postmark may process data in other countries, such as the United States. Where they do so for us, the transfer is covered by the EU–US Data Privacy Framework or by the European Commission’s Standard Contractual Clauses.

8. Cookies and storage on your device

This website sets no cookies. Inside the game, your device stores a short-lived sign-in token and small preferences (such as sound on/off) in local storage, and our phone apps also keep the install ID and your notification setting. They are needed for the game to work. None of them tracks you across other apps or websites. An ad you choose to watch in our Android app is shown by Google’s software, which keeps its own data on your phone, such as your consent choice.

9. How long we keep it

• Account and game data: while your account exists. When you delete it, see section 10.
• When you delete your account: for 30 days, the ID of each Discord, Apple or Google account you signed in with, and a one-way fingerprint of your email address (never the address itself), so that a deleted account cannot be made again at once.
• The ID of our phone app's install that started an account: 30 days, so that one phone cannot start many accounts.
• An account closed when you merged two accounts: kept, unable to sign in, for support and fraud prevention, and deleted when you ask.
• Table chat and clan chat: 24 hours. Casino chat: 7 days. Clan week points: kept for the season. Messages between friends: 90 days. A reaction is deleted with its message. Compliments on a friend's casino: 7 days.
• Reports of casino chat messages: our staff review each report with the reported message; the report is deleted with the message after 7 days.
• Push tokens, with your phone’s system and app version: until you sign out of the app or delete your account; a token Apple or Google reports as no longer valid is switched off. “Phone notifications” in Settings, or your phone’s own settings, stops the notifications.
• The app version you last used on Android and on iPhone, so the app only offers you games that version can open: until you delete your account.
• Sign-in codes sent by email: they work for 15 minutes.
• Usage statistics: 13 months.
• Raw Discord community membership checks: up to 13 months, removed earlier when you delete your account. Gift and purchase delivery records remain with the game's money history; personal membership details and names in our gift records are removed on account deletion. Announcements already posted in Discord remain in that chat.
• How you found us: while your account exists.
• Loans, with their payments and interest: while your account exists. After you delete it they stay with the game's money history, without your name.
• Server logs: briefly. They rotate automatically and are removed whenever the server software is updated. Backups: 7 days.
• Purchase records: up to 7 years, as Dutch tax law requires.

10. Deleting your account

You can delete your account in the app under Settings › Delete account, or by sending /deleteaccount to our Telegram bot. You can also ask us without the app: see Delete your account. You confirm first, and the deletion is final: we cannot restore the account afterwards.

• Deleted at once: your display name and chosen name, avatar and showcase, your linked Discord, Telegram, Apple and Google accounts, your email address and password, your friends, blocks and mutes, your messages, chat lines, reactions, compliments and reports, your clan membership, your invite link, your notification settings and waiting notifications, the times you usually play, your push tokens and the app versions you last used. Your usage statistics are no longer linked to your account. Of how you found us, your language, time zone, app version and link are deleted; the rest stays without your name, for our counts. Your Bucks and diamonds are emptied and your Virtual Items end with the account. Your loan offers end and the loans you owe close. Loans you made are forgiven up to that day's gift limit; the rest stays owed and is no longer paid to anyone.
• Kept, without your name or any linked account: your purchase records for up to 7 years (tax law), and the account’s game and money history (bets, rounds, the Bucks and diamonds ledger), to keep the game’s accounts correct, handle refunds and detect fraud. If you had claimed the Brokie Casino Discord server reward, the server tag welcome or a server booster’s Mystery Box, we keep the Discord account ID that claimed it, so it cannot be claimed twice.
• Seeds: each round is drawn from a seed of ours and a seed of yours, and we keep both with your rounds so a round can be checked. If you typed your own seed, its text is deleted with your account; a hash of it stays with the rounds. At a table with other players a hash of your seed is part of the round, and they can see that hash, never the seed.
• Copies in backups are gone within 7 days. Clips you shared to a chat stay in that chat.
• The same Discord, Telegram, Apple or Google account or email address can start a new, empty Brokie Casino account at any time.
• Deleting your account does not cancel a VIP subscription billed by Discord, Apple or Google: cancel it there. A Telegram VIP subscription is stopped for you.

11. Your rights

You may ask for access to, a copy of (portability), correction or deletion of your personal data, and you may object to or ask us to restrict how we use it, including the usage statistics. Where we rely on your consent, you can withdraw it at any time. Email privacy@brokiecasino.com and tell us the Telegram, Discord, Apple or Google account you play with; we may ask you to confirm the request from that account. We answer within one month. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens, or the authority in your own country.

12. Age

The Service is only for adults (18+), and we ask every player to confirm this. It is not directed at children. If we learn that an account belongs to someone younger, we close it and delete its data.

13. Security

All traffic is encrypted (HTTPS), the servers are accessible only with keys held by the operator, and every request in the game is checked against your sign-in. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

14. Changes

We may update this policy. The date above shows the latest version; we will announce important changes in the Service.